1.
Online shopping Terms and Conditions
These online shopping Terms and Conditions apply to
all purchases ordered online through our websites. Please read them carefully
and print a copy for future reference.
1.1
Registration
You are required to register with us before placing
your first online shopping order. You are also required to register to make use
of certain functionality which may not include placing an online shopping
order. Please click here to complete the
registration process. Registration and/or use of our websites constitute your
acceptance and agreement to be bound by the Terms and Conditions of our
Websites, including the Terms and Conditions specific to online shopping.
It is your responsibility to ensure that the
details provided by you on registration, or at any time, are correct and complete.
You must inform us immediately of any changes to the information that you
provided when registering by updating your personal details here.
1.2
Passwords and security
When you register to use our websites, you will be
asked to create a username and a password. You must keep this password
confidential and must not disclose it or share it with anyone. You will be
responsible for all activities and orders that occur or are submitted under
your username and password. If you know or suspect that someone else knows your
password, you should notify us immediately by contacting us on (+27)
011-680-5722
If Boardmaster has reason to believe that there is
likely to be, or has been, a breach of security or misuse of our websites, we
may require you to change your password or we reserve the right to suspend your
account without prior notification.
1.3
Creating an order.
Orders can be created using our websites. You may
also contact us via telephone (011-680-5722) or by email sales@boardmaster.co.za to request a quote.
3.4
Accepting your order and creating an electronic contract.
The steps required in creating the contract between
you and Boardmaster are as follows:
1. You will be guided
through the process of booking a delivery/collection slot and filling your
shopping trolley/basket though a series of simple steps on our websites.
2. The final step in
placing your order will be by confirming the accuracy of your trolley and the
associated guide price to be charged to your chosen payment method/s. You order
is confirmed on completion of the checkout process.
3. We will send to you an
order acknowledgement email detailing the products you have ordered and any
associated delivery or collection information.
The email acknowledgement will present an
‘indicative or guide price’ only and will be subject to change depending on,
but not limited to, the following:
1. The price of the
product changing between the time your order is placed and the day of delivery.
2. Some items in your
order may not be available at the time of picking and therefore will not be
added to your order.
- You will be contacted by a
salesperson to inform you when the item will be available and to advise
you on further options.
- These options may include a
refund, alternative product option or later delivery date.
Our acceptance of an order takes place on acceptance
of the order details and payment details online, at which point the purchase
contract will be made and you will be charged for your order. Dispatch will
occur on the day of delivery, subject to normal operating procedures.
Non-acceptance of an order may be as a result of
one of the following, but not limited to:
1. The product you
ordered is not available from stock.
2. We are unable to
obtain authorisation for your payment.
3. A price or product
description error is identified.
4. You do not meet the
eligibility to order criteria set out in the main Terms and Conditions.
The contract will be concluded in English. Details
of your specific agreement to the contract will not be filed by Boardmaster. If
you do require any information regarding orders you have placed with
Boardmaster , please contact us here.
All offers are subject to availability and while
stocks last.
3.6
Risk and Ownership of the goods
For the avoidance of doubt, the ownership and risk
associated with your goods will be held by Boardmaster up until the point at
which the goods are received by the customer on delivery or collection. Any
damage, disappearance or theft of goods post-delivery or collection, will
become the responsibility of the person who placed the order and against whom
the contract is binding.
Please note that Boardmaster cannot be held
responsible for orders placed incorrectly on our websites, even if the error
was in good faith. Should an order error be discovered during the delivery
process, any items not wanted may be returned with the driver and will be refunded.
A handling fee may be charged, this will be dependent on the circumstances of
the transaction and the products ordered. Boardmaster will not be responsible
for delivering the originally intended item unless as part of a new delivery
and/or subject to a further delivery charge.
3.7
Stock availability
Only items indicated as available on our websites
can be purchased online. Other products which we stock which are not listed
will have to be ordered by telephone (011-680-5722), email (sales@boardmaster.co.za)
or visiting our store (54 Harry st, Robertsham JHB)
Due to the fact that we carefully choose your goods
in store, we may occasionally run out of stock before we can update our stock
availability on the Websites. We endeavour to keep this to a minimum.
3.8
Special instructions
Special instructions can be provided for your
personal shopper as well as for your delivery driver. We will endeavour to meet
these instructions subject to them complying with the Terms and Conditions as
laid out. However, these instructions fall outside of the Contract and we
accept no responsibility for them not being met. For the avoidance of doubt, we
will not accept special instructions on an order relating, but not limited to,
the following:
1. Requesting a delivery
time outside of the delivery slot booked.
2. Requesting a specific
delivery time within the delivery slot booked.
3. Requesting a different
delivery address to that captured as part of the order placement process.
4. Requesting updates to
any personal profile information or preferences.
3.9
Where we deliver to and restrictions thereof.
The delivery service is available in restricted
areas as offered on our Websites. From time to time, and with no prior warning,
we will update the delivery coverage areas. Whilst we endeavour to expand our
coverage, we reserve the right to restrict deliveries in certain areas,
including areas previously covered by our service.
The deliveries are booked on a first come, first
served basis. We do endeavour to deliver all orders a.s.a.p.
We also reserve the right to withdraw our services
to individual customers’ addresses subject, but not limited, to the following:
1. Dangerous delivery
conditions that pose a health and safety risk for our delivery drivers and/or
any assistant;
2. Unavailability of free
suitable, and legal, parking and offloading space;
3. Excessive distance
between the vehicle offload point and the final customer handover point,
including any unreasonable requirement or expectation to climb stairs or
negotiate other physical obstacles;
4. Repeated
unavailability of an authorised signatory to take delivery.
5. Repeat and excessive
returns that misuse the reasonable nature of the service.
6. Repeat and/or
excessive short supply or damage claims for which responsibility or liability
cannot be determined.
Should we not deliver to your area and you would
like us to – please submit your location to us here and we will contact
you when/if we are able to extend coverage to your area.
We cannot accept responsibility for the provision
of an incorrect delivery address. We will deliver to the address provided at
point of order submission. This delivery address is clearly displayed
throughout the online shopping experience and can easily be changed at any
point up until final payment confirmation.
3.10
The delivery process, including where you cannot be present.
Deliveries will be made at our earliest
convenience. Furniture deliveries will be arranged via telephone once the
manufacture of the item is complete.
The driver will bring the goods to the door of the premises or business only.
Only at your express invitation and risk, the
driver can be requested to take your shopping into your premises (or an
appropriate designated area for a business) where your goods will be dropped
off . Providing entry into your premises is at your own risk. Boardmaster
accepts no liability or responsibility for any loss or damages occurring as a
result of or consequence of your request for the driver entering your premises,
whether or not the loss or damages could be construed to be as a result of
negligent behaviour.
Goods must be accepted by you, or by a nominated
representative who must be aged 18 or above. Under no circumstances will goods
be left unattended, for example in a garage, or with anybody below the age of
18.
It is your responsibility to be present (or make
sure an authorised signatory is present) for the full duration of your chosen
delivery period. If, in the event that no authorised signatory is available to
accept your delivery order, our driver will wait a total period of 10 (ten)
minutes for an authorised person to present themselves prior to leaving and
returning your order to us. For the avoidance of doubt, the driver may leave
before the end of the delivery slot provided they have arrived after the
beginning of the slot and waited a minimum of 10 (ten) minutes for an
authorised signatory. You will be asked to contact us at your earliest
convenience to arrange an alternative delivery time. You will be liable for a
re-delivery fee equal to the current delivery price and possibly a handling fee.
You will be responsible for arranging the
re-delivery or refund with a Boardmaster sales consultant.
On delivery of
your order please check goods for scratches and damages ,as they must be
returned with the driver immediately . Goods returned at a later stage will not
be exchanged or refunded.
Please note adverse weather conditions, accidents,
road work, unusual traffic congestion or any other events outside of our reasonable
control may result in the occasional late or cancelled delivery. If that is the
case we will endeavour to contact you as soon as we are able to and reschedule
your delivery time and date. In any event for cancelled deliveries our
liability to you will be limited to refunding the price of any goods not
delivered and the associated delivery charge. We cannot be held liable for
delivery delays outside of our control and any refund where liability is
accepted will be limited to the cost of the delivery charge.
Deliveries are limited to 1 delivery per address
per day.
3.11
Unpacking and the checking of orders
Due to the physical nature of a delivery our
drivers will not carry goods ascending or descending stairs. Deliveries to
other levels will require the provision of a goods lift located within a
reasonable distance of the final delivery point.
The driver will unpack your order into open surface
only – either at the door of your premises or business (or appropriate
designated area for a business) at your express request For the avoidance of doubt, this will not
include unpacking onto racks.
It is your responsibility to check the invoice
against the delivered goods in a timely manner and not to unduly delay the
driver in the process.
All goods are to be checked by you or your
authorised representative to ensure but not limited to:
1. The boards are not
scratched or damaged.
2. The correct quantity
of each item is received.
3. The correct goods,
according to the invoice, have been delivered.
Any damaged or scratched boards should be returned
immediately. These goods will be replaced or refunded (see 3.17). We will not
accept any damaged or scratched returns after our driver has left your
premises.
Any other discrepancies on the order should be
communicated immediately with a Boardmaster sales consultant.
3.12
Delivery and collection charges
Delivery charges are determined locally based on
the factors affecting deliveries at your chosen delivery address. Boardmaster
reserves the right to adjust delivery charges, at any time and without prior
notification, to take into account local conditions and quality of service in
accordance with every delivery address.
If your delivery falls
outside the general Johannesburg area please contact us 011-680-5722 to enquire
the possibility and cost of delivery.
In store collection is currently free,
Orders are currently not subject to a minimum order
value – PnP.co.za reserves the right to amend this policy at any time and apply
a minimum order value without prior notification.
3.13
The in-store collection process (Click and Collect)
For Click and Collect orders you are required to
present your order number at the sales counter where you will be issued with an
invoice.
Any returns on collected goods will be subject to a
15% handling fee. The goods must be returned within 5 working days in a good condition.
Goods damaged in any way (including scratches) will not be accepted.
If you do not collect your order within 14 days
your order may be cancelled and a cancellation fee of 5% may apply. This is at
the discretion of Boardmaster.
3.14
Specific exclusions
Boardmaster reserves the right to decline to fulfil
any order, including bulk purchases of items on promotion or included in a
special offer.
3.15
Minimum or maximum order restrictions
Boardmaster reserves the right to introduce a
minimum spend requirement in order to be eligible for either delivery services.
Excluded products and supplementary charges, such as delivery, shall not count
towards a minimum spending requirement.
There is currently no maximum order restriction;
however Boardmaster reserves the right to limit quantities at any time and
without prior notification. In order to provide a high quality of service,
orders above a threshold in terms of quantity and/or value will be restricted
in terms of delivery slot availability. Typically, but not limited to, this
restriction will be to provide Boardmaster a longer lead time to prepare the
order for delivery or collection. Boardmaster reserves the right to alter the
nature or terms of this restriction and/or threshold at any point and without
prior notification.
3.16
Goods charged for but not supplied.
In the event of there being an item missing from an
order but included on the invoice, this should immediately be brought to the
attention of the delivery driver, agreed upon as such, and noted on the signed
invoice (to be returned with the driver). A full refund will be issued for the noted
items on receipt of the signed invoice. Failure to notify of any shortages of
products at this point will designate full acceptance of the delivery in
accordance with the signed invoice. This does not affect your statutory rights
with respect to the products purchased.
Please note that Boardmaster will not, and is under
no obligation to, make any redelivery as result of missing items. Boardmaster
obligation will be to remedy the situation through a refund. Should a redelivery
be requested, Boardmaster reserves the right to either decline the request or
charge a redelivery fee commensurate to the standard delivery fee schedule.
3.17
Damaged goods or delivery order errors
In the event of there being damaged goods, quality
concerns or a difference with respect to the invoice and items delivered, these
should immediately be brought to the attention of the delivery driver and noted
as such on the signed invoice. Goods marked on the invoice for return, whether
for damages or other reasons, must be given back to the driver and will be
returned for a full refund. Failure to notify the driver of errors, or of
unacceptable condition of any products, at this point will designate full
acceptance of the delivery in accordance with the signed invoice. This does not
affect your statutory rights with respect to the products purchased.
Please note that Boardmaster will not, and is under
no obligation to, offer any redelivery as result of damaged items, quality concerns
or errors. Boardmaster’s obligation will be to remedy the situation through a
refund when the item/s is/are returned with the delivery driver. Should a redelivery
be requested, Boardmaster reserves the right to either decline the request or
charge a redelivery fee commensurate to the standard delivery fee schedule.
3.18
Refunds for returns made at the time of delivery
Should you not be entirely satisfied, you are entitled
to return any product, which was purchased as part of an Online Shopping order,
to the delivery driver.
Returns must be marked and signed for as such on
the invoice that accompanies the order. Any refunds for returned items will be
made after the goods have been received back into stock by Boardmaster. We will
process any returns, ordered via Online Shopping and returned via our delivery
driver, within 2 working days of receipt of goods. Note that bank processing
times may vary and will add a further delay on the refund for which Boardmaster
cannot be held liable (including for any resulting occurrence due to any refund
delay).
For the avoidance of doubt, Boardmaster shall not
be liable to redeliver items for any reason other than a short supply of stock
(where you have been charged for an item but have not received it) or a
difference between the invoiced item and good delivered. This includes but is
not limited to not redelivering due to damaged goods, quality concerns, a
change of preference, ordering errors or any unspecified reason. In this
instance you are entitled to return the items with the driver and receive a
full refund for those items.
3.19
Refunds for returns made after the delivery.
Should
you need to return an item, received through our delivery service, after the
driver has left, it is your responsibility to return the item to Boardmaster.
The Boardmaster delivery service requires us to provide a single delivery
service at a pre-agreed price. You accept that we are not liable to provide the
same service as part of a returns procedure after we have left your premises
from the original delivery.
You may also return any item to Boardmaster together
with the original invoice, where items may be refunded or replaced subject to
due compliance by the customer with these Terms and Conditions.
For the avoidance of doubt, any items purchase
direct from Boardmaster may not be returned with an Online Shopping delivery
driver. Items eligible for return via the delivery driver are limited to those
purchased through the Websites and as part of the delivery service.
Refunds for goods purchased under a promotional
offer will be based on the terms of the promotional price. Your statutory
rights are not affected.
Most goods will be refunded or exchanged if they
are returned within 10 business days of purchase. If they were defective as a
result of a design or manufacturing flaw .Boardmaster reserves the right to
refer returned goods for technical assessment by the manufacturer or authorized
service centre. Customers are required to present their original invoice.
If the goods show a defect after the initial 10 day
period, but are within the manufacturer’s warranty period, Boardmaster may, at
the customer’s request send the goods to the manufacturer for repair and the
manufacturer will decide whether you will have a valid claim and if so, whether
they will repair or replace as well or whether any charges will be levied in
accordance with the terms of the warranty.
The manufacturer’s warranty will only apply to
material defects in the process of manufacturing the goods and will not apply
in the following instances:
1. Damage caused by
lightning or power surges.
2. Damage caused by
misuse or abuse to the goods or contrary to instructions and warnings provided
on the goods or their documentation.
3. Goods used for a
purpose other than the purpose for which they were intended.
4. Accidental damage.
5. Goods that have been
altered or physically changed in any way; and
Nothing in these Terms and Conditions will reduce
your statutory rights relating to faulty or misrepresented goods.
3.20
Refunds when you use different payment types.
When multiple tender types (e.g. a credit card and
Electronic transfer) are used for a single payment and goods are returned, the
following will apply:
Any returns will first be refunded onto the Credit
Card used for the transaction; up to the original settlement amount paid for on
the Credit Card. Any remaining amount will then be refunded in the other manner
.
3.21
Product information and images
Images are provided to help you recognize products.
Due to certain imagery quality (as provided by third parties), colours and
designs may not always reflect exactly the item you receive. Please note that
these images should not be used to determine size or volume – please refer to
the product information contained in the description and any other additional
information as is made available.
Boardmaster will endeavour to make as much product
related information available on our Websites as is possible. However, this
information is gathered from various third party sources outside of Boardmaster
and therefore we accept no responsibility and make no representation, nor give
any warranty or undertaking, express or implied, as to the accuracy or
completeness of any information provided on our Websites.
3.22
Cover Boards
Cover Boards used at
the bottom of a stack of boards are the property of Boardmaster and are to be
returned with the driver unless other arrangements have been made by
Boardmaster management.
3.23
Changing your order.
Amendments to orders must be completed and
submitted via our Websites the day before the delivery or collection is booked
(irrespective of the booked time of the delivery or collection). Boardmaster will
not be held liable or responsible for any impacts related to the amendments,
particularly with respect to stock availability or delivery/collection slot
pricing or availability.
3.23
Cancellation of orders prior to delivery or collection
Should the order and delivery need to be cancelled,
this can be done online and must be completed by 11h59 the day before the
delivery (the “Cut Off”) or collection is booked. Cancellations after
the Cut Off must be done via our Customer Service Centre here.
Should you wish to cancel your order after the Cut
Off but at any time prior to the time of delivery, you accept that Boardmaster shall
be entitled to charge for an amount equal to the price any goods which were
specifically ordered or manufactured for you, plus a 15% restocking / handling fee
for any other goods which have been prepared for delivery/ collection.
3.24
Cancellation rights
Other than for any goods set out below or goods
which by reason of their nature cannot be returned, you are entitled to cancel
this contract if you so wish, provided that you exercise your right no longer
than 5 working days after the day on which you receive the goods or services.
If you wish to exercise your right of cancellation,
you are obliged to retain possession of the goods, and the associated order
documentation, and take reasonable care of them. Notice of such cancellation
must be given to our Customer Service Centre here.
You must store the goods in a manner appropriate to
the type of goods
Other than for goods which are identified as faulty
or mis-described at the point of delivery to you, or when you collect them from
us, you are required to return goods at your cost and in the same condition as
they were delivered to, or collected by, you.
You are required to take reasonable care of items.
Please return an item in its original and undamaged packaging with all of its
components. If an item is returned undamaged in its original and undamaged
packaging, we will offer you a refund in accordance with our store refund
policy. Your rights under consumer legislation for these goods are not
affected.
3.25
General pricing policy
Please note that all prices on our Websites are
guide prices only – there are a variety of reasons for this, some of which our
outlined below. All prices are expressed inclusive of any VAT payable unless
otherwise stated or displayed.
The final price charged will be the in-store price
on the day of delivery or collection. You have the right to return any product
with the driver or directly to the branch if you have any issues with price(s)
charged or the condition, type, size, or quantity of the product and we will
refund the same amount that you have been charged for that product. Note that
this may differ from the in store price on the day of return.
Please note that prices and the availability of
special offers are more likely to vary for future dated deliveries and
collections. Special promotions are also subject to certain conditions,
including stock availability and limited offer stipulations.
3.26
General payment provisions
Boardmaster is authorised to debit the total amount
payable for the goods ordered against the authorised payment type supplied by
you when completing your order. By submitting your order and associated payment
details you warrant that you are authorised to make payment with the card (or
other tender type) and that there are sufficient funds available to pay for the
order.
Any of the following Credit Cards may be used to
pay for your online shopping purchases: Visa, Mastercard and Amex.
For the record, Boardmaster securely stores limited
payment information for fraud verification purposes. Your credit card details
are encrypted and transmitted directly to our secure payment gateway which is
provided by Ivery (a leading online payments provider specialising in secure
online transactions).
Payment will be processed when the order and
payment details are verified online.
If you have booked a Boardmaster order for
collection you are still required to provide your payment details on the
Websites and payment will automatically be taken.
If you have booked a delivery and invalid card
details have been entered during the checkout process our Customer Support
Centre will contact you before delivery can be made. (This may result in your
original chosen delivery slot no longer being available – Boardmaster will
accept no liability as a result and all Terms and Conditions will apply as per
the original order, irrespective of a new delivery slot being agreed.
3.27
Sufficient funds and expiry date on payment card
It is your responsibility to ensure that the expiry
date of your payment card is after the requested dispatch date of your order –
and that your payment card has sufficient funds to cover the purchase. Payment
is taken at the point of dispatch for goods and in the event that the payment
card has expired, or there are insufficient funds, we will be unable to take
payment and fulfil your order.
3.28
In the event of a failed payment
This clause applies to failed payments for credit
card purchases.
Should your payment fail, for any reason, you will
be called by the Customer Service Centre and notified of the failure. You
accept that we will need to cancel your order as a result, including the
delivery slot, and you will need to rebook your delivery slot and resubmit your
online order (with valid payment information
For the avoidance of doubt, if your order is
cancelled any new order can only be booked for the day following the
cancellation, if captured prior to the 12h00 cut off time. It is your
responsibility to provide valid payment details and ensure that sufficient
funds are available. As a reminder, payment will always be taken on placement
of order – which is when the funds must be available. We accept no liability or
responsibility for any losses whatsoever, as a consequential result of a failed
payment and subsequent order cancellation or delay.
In order to protect your personal data and to
ensure our PCI compliance, our Customer Service Centre agents are not allowed
to accept alternative payment details via telephone (or any other medium). They
may only resubmit an order that was initially blocked due to insufficient funds
but where funds have subsequently been made available. This is for your
protection and to ensure our service maintains the highest standards of
security.
3.29
Payment security policy
We have developed highly secure online ordering
facilities on our Websites. This is specifically intended to give you
confidence when you use your Credit Card
to shop with us – but also when you entrust us with your personal
details like addresses and phone numbers.
3.30
Credit card safety
Boardmaster have partnered with Iveri (a division
of Nedbank) who are trusted experts in the field of secure online payments. The
payment screens that you see on our websites (with the exception of third party
sites who provide their own payment gateways for which we accept no liability)
are presented directly from Iveri to ensure complete confidentiality in the
transaction. Ivery prevents anyone from eavesdropping on your shopping session
and keeps your card and personal details private.
Once your order is processed, the payment details
associated with your order are removed from Iveri files unless you opt for the
convenient and secure card storage service.
3.31
Calculating discounts.
Discounts may be offered on large quantity orders.
This must be arranged telephonically with a Boardmaster sales consultant
2.2
Your information
When you shop on these Websites, we will ask you to
input and we will collect personal information from you such as your name,
email address, billing address, delivery address, telephone number, and product
selections (please note that your payment details are handled through a third
party specialising in secure payments ). We and our third-party providers of
advertisements and content, may collect information about where you are on the
internet (e.g. the URL you came from, IP address, domain types like .co.za and
.com), your browser type, the country and telephone area code where your
computer is located, the pages of our Websites that were viewed during your
visit, the advertisements you clicked on, and any search terms that you entered
on our Websites (“User Information”). We may collect this information
even if you do not register with us.
You should be aware that this site is being
monitored and may capture information about your visit that will help us
improve the quality of our service.
We confirm that any personal information that you
provide to us (or which is available on public registers) and any user
information from which we can identify you, is held securely. We use your
information only for the following purposes:
1. To process your orders.
2. For statistical
purposes to improve these Websites and the services we offer.
3. To administer these Websites.
4. If you consent, to
notify you of products or offers that may be of interest to you.
You agree that you do not object to us contacting
you for any of the above purposes whether by telephone, fax, email, SMS or in
writing and you confirm that you do not and will not consider any of the above
as being a breach of any of your rights.
We reserve the right
to disclose information if we are requested to by the police or any other
regulatory or government authority investigating suspected illegal activities.
This includes the provision of personal information and /or user information.