Terms and Conditions

1. Online shopping Terms and Conditions

These online shopping Terms and Conditions apply to all purchases ordered online through our websites. Please read them carefully and print a copy for future reference.


1.1 Registration

You are required to register with us before placing your first online shopping order. You are also required to register to make use of certain functionality which may not include placing an online shopping order. Please click here to complete the registration process. Registration and/or use of our websites constitute your acceptance and agreement to be bound by the Terms and Conditions of our Websites, including the Terms and Conditions specific to online shopping.

It is your responsibility to ensure that the details provided by you on registration, or at any time, are correct and complete. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details here.


1.2 Passwords and security

When you register to use our websites, you will be asked to create a username and a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your username and password. If you know or suspect that someone else knows your password, you should notify us immediately by contacting us on (+27) 011-680-5722

If Boardmaster has reason to believe that there is likely to be, or has been, a breach of security or misuse of our websites, we may require you to change your password or we reserve the right to suspend your account without prior notification.


1.3 Creating an order.

Orders can be created using our websites. You may also contact us via telephone (011-680-5722) or by email sales@boardmaster.co.za to request a quote.

3.4 Accepting your order and creating an electronic contract.

The steps required in creating the contract between you and Boardmaster are as follows:

1.     You will be guided through the process of booking a delivery/collection slot and filling your shopping trolley/basket though a series of simple steps on our websites.

2.     The final step in placing your order will be by confirming the accuracy of your trolley and the associated guide price to be charged to your chosen payment method/s. You order is confirmed on completion of the checkout process.

3.     We will send to you an order acknowledgement email detailing the products you have ordered and any associated delivery or collection information.

The email acknowledgement will present an ‘indicative or guide price’ only and will be subject to change depending on, but not limited to, the following:

1.     The price of the product changing between the time your order is placed and the day of delivery.

2.     Some items in your order may not be available at the time of picking and therefore will not be added to your order.

    1. You will be contacted by a salesperson to inform you when the item will be available and to advise you on further options.
    2. These options may include a refund, alternative product option or later delivery date.

Our acceptance of an order takes place on acceptance of the order details and payment details online, at which point the purchase contract will be made and you will be charged for your order. Dispatch will occur on the day of delivery, subject to normal operating procedures.

Non-acceptance of an order may be as a result of one of the following, but not limited to:

1.     The product you ordered is not available from stock.

2.     We are unable to obtain authorisation for your payment.

3.     A price or product description error is identified.

4.     You do not meet the eligibility to order criteria set out in the main Terms and Conditions.

The contract will be concluded in English. Details of your specific agreement to the contract will not be filed by Boardmaster. If you do require any information regarding orders you have placed with Boardmaster , please contact us here.

All offers are subject to availability and while stocks last.


3.6 Risk and Ownership of the goods

For the avoidance of doubt, the ownership and risk associated with your goods will be held by Boardmaster up until the point at which the goods are received by the customer on delivery or collection. Any damage, disappearance or theft of goods post-delivery or collection, will become the responsibility of the person who placed the order and against whom the contract is binding.

Please note that Boardmaster cannot be held responsible for orders placed incorrectly on our websites, even if the error was in good faith. Should an order error be discovered during the delivery process, any items not wanted may be returned with the driver and will be refunded. A handling fee may be charged, this will be dependent on the circumstances of the transaction and the products ordered. Boardmaster will not be responsible for delivering the originally intended item unless as part of a new delivery and/or subject to a further delivery charge.


3.7 Stock availability

Only items indicated as available on our websites can be purchased online. Other products which we stock which are not listed will have to be ordered by telephone (011-680-5722), email (sales@boardmaster.co.za)  or visiting our store (54 Harry st, Robertsham JHB)

Due to the fact that we carefully choose your goods in store, we may occasionally run out of stock before we can update our stock availability on the Websites. We endeavour to keep this to a minimum.

3.8 Special instructions

Special instructions can be provided for your personal shopper as well as for your delivery driver. We will endeavour to meet these instructions subject to them complying with the Terms and Conditions as laid out. However, these instructions fall outside of the Contract and we accept no responsibility for them not being met. For the avoidance of doubt, we will not accept special instructions on an order relating, but not limited to, the following:

1.     Requesting a delivery time outside of the delivery slot booked.

2.     Requesting a specific delivery time within the delivery slot booked.

3.     Requesting a different delivery address to that captured as part of the order placement process.

4.     Requesting updates to any personal profile information or preferences.


3.9 Where we deliver to and restrictions thereof.

The delivery service is available in restricted areas as offered on our Websites. From time to time, and with no prior warning, we will update the delivery coverage areas. Whilst we endeavour to expand our coverage, we reserve the right to restrict deliveries in certain areas, including areas previously covered by our service.

The deliveries are booked on a first come, first served basis. We do endeavour to deliver all orders a.s.a.p.

We also reserve the right to withdraw our services to individual customers’ addresses subject, but not limited, to the following:

1.     Dangerous delivery conditions that pose a health and safety risk for our delivery drivers and/or any assistant;

2.     Unavailability of free suitable, and legal, parking and offloading space;

3.     Excessive distance between the vehicle offload point and the final customer handover point, including any unreasonable requirement or expectation to climb stairs or negotiate other physical obstacles;

4.     Repeated unavailability of an authorised signatory to take delivery.

5.     Repeat and excessive returns that misuse the reasonable nature of the service.

6.     Repeat and/or excessive short supply or damage claims for which responsibility or liability cannot be determined.

Should we not deliver to your area and you would like us to – please submit your location to us here and we will contact you when/if we are able to extend coverage to your area.

We cannot accept responsibility for the provision of an incorrect delivery address. We will deliver to the address provided at point of order submission. This delivery address is clearly displayed throughout the online shopping experience and can easily be changed at any point up until final payment confirmation.


3.10 The delivery process, including where you cannot be present.

Deliveries will be made at our earliest convenience. Furniture deliveries will be arranged via telephone once the manufacture of the item is complete.

The driver will bring the goods  to the door of the premises or business only.

Only at your express invitation and risk, the driver can be requested to take your shopping into your premises (or an appropriate designated area for a business) where your goods will be dropped off . Providing entry into your premises is at your own risk. Boardmaster accepts no liability or responsibility for any loss or damages occurring as a result of or consequence of your request for the driver entering your premises, whether or not the loss or damages could be construed to be as a result of negligent behaviour.

Goods must be accepted by you, or by a nominated representative who must be aged 18 or above. Under no circumstances will goods be left unattended, for example in a garage, or with anybody below the age of 18.

It is your responsibility to be present (or make sure an authorised signatory is present) for the full duration of your chosen delivery period. If, in the event that no authorised signatory is available to accept your delivery order, our driver will wait a total period of 10 (ten) minutes for an authorised person to present themselves prior to leaving and returning your order to us. For the avoidance of doubt, the driver may leave before the end of the delivery slot provided they have arrived after the beginning of the slot and waited a minimum of 10 (ten) minutes for an authorised signatory. You will be asked to contact us at your earliest convenience to arrange an alternative delivery time. You will be liable for a re-delivery fee equal to the current delivery price and possibly a handling fee.

You will be responsible for arranging the re-delivery or refund with a Boardmaster sales consultant.

On delivery of your order please check goods for scratches and damages ,as they must be returned with the driver immediately . Goods returned at a later stage will not be exchanged or refunded.

Please note adverse weather conditions, accidents, road work, unusual traffic congestion or any other events outside of our reasonable control may result in the occasional late or cancelled delivery. If that is the case we will endeavour to contact you as soon as we are able to and reschedule your delivery time and date. In any event for cancelled deliveries our liability to you will be limited to refunding the price of any goods not delivered and the associated delivery charge. We cannot be held liable for delivery delays outside of our control and any refund where liability is accepted will be limited to the cost of the delivery charge.

Deliveries are limited to 1 delivery per address per day.


3.11 Unpacking and the checking of orders

Due to the physical nature of a delivery our drivers will not carry goods ascending or descending stairs. Deliveries to other levels will require the provision of a goods lift located within a reasonable distance of the final delivery point.

The driver will unpack your order into open surface only – either at the door of your premises or business (or appropriate designated area for a business) at your express request  For the avoidance of doubt, this will not include unpacking onto racks.

It is your responsibility to check the invoice against the delivered goods in a timely manner and not to unduly delay the driver in the process.

All goods are to be checked by you or your authorised representative to ensure but not limited to:

1.     The boards are not scratched or damaged.

2.     The correct quantity of each item is received.

3.     The correct goods, according to the invoice, have been delivered.

Any damaged or scratched boards should be returned immediately. These goods will be replaced or refunded (see 3.17). We will not accept any damaged or scratched returns after our driver has left your premises.

Any other discrepancies on the order should be communicated immediately with a Boardmaster sales consultant.


3.12 Delivery and collection charges

Delivery charges are determined locally based on the factors affecting deliveries at your chosen delivery address. Boardmaster reserves the right to adjust delivery charges, at any time and without prior notification, to take into account local conditions and quality of service in accordance with every delivery address.

If your delivery falls outside the general Johannesburg area please contact us 011-680-5722 to enquire the possibility and cost of delivery.

In store collection is currently free,

Orders are currently not subject to a minimum order value – PnP.co.za reserves the right to amend this policy at any time and apply a minimum order value without prior notification.


3.13 The in-store collection process (Click and Collect)

For Click and Collect orders you are required to present your order number at the sales counter where you will be issued with an invoice.

Any returns on collected goods will be subject to a 15% handling fee. The goods must be returned within 5 working days in a good condition. Goods damaged in any way (including scratches) will not be accepted.

If you do not collect your order within 14 days your order may be cancelled and a cancellation fee of 5% may apply. This is at the discretion of Boardmaster.


3.14 Specific exclusions

Boardmaster reserves the right to decline to fulfil any order, including bulk purchases of items on promotion or included in a special offer.


3.15 Minimum or maximum order restrictions

Boardmaster reserves the right to introduce a minimum spend requirement in order to be eligible for either delivery services. Excluded products and supplementary charges, such as delivery, shall not count towards a minimum spending requirement.

There is currently no maximum order restriction; however Boardmaster reserves the right to limit quantities at any time and without prior notification. In order to provide a high quality of service, orders above a threshold in terms of quantity and/or value will be restricted in terms of delivery slot availability. Typically, but not limited to, this restriction will be to provide Boardmaster a longer lead time to prepare the order for delivery or collection. Boardmaster reserves the right to alter the nature or terms of this restriction and/or threshold at any point and without prior notification.



3.16 Goods charged for but not supplied.

In the event of there being an item missing from an order but included on the invoice, this should immediately be brought to the attention of the delivery driver, agreed upon as such, and noted on the signed invoice (to be returned with the driver). A full refund will be issued for the noted items on receipt of the signed invoice. Failure to notify of any shortages of products at this point will designate full acceptance of the delivery in accordance with the signed invoice. This does not affect your statutory rights with respect to the products purchased.

Please note that Boardmaster will not, and is under no obligation to, make any redelivery as result of missing items. Boardmaster obligation will be to remedy the situation through a refund. Should a redelivery be requested, Boardmaster reserves the right to either decline the request or charge a redelivery fee commensurate to the standard delivery fee schedule.


3.17 Damaged goods or delivery order errors

In the event of there being damaged goods, quality concerns or a difference with respect to the invoice and items delivered, these should immediately be brought to the attention of the delivery driver and noted as such on the signed invoice. Goods marked on the invoice for return, whether for damages or other reasons, must be given back to the driver and will be returned for a full refund. Failure to notify the driver of errors, or of unacceptable condition of any products, at this point will designate full acceptance of the delivery in accordance with the signed invoice. This does not affect your statutory rights with respect to the products purchased.

Please note that Boardmaster will not, and is under no obligation to, offer any redelivery as result of damaged items, quality concerns or errors. Boardmaster’s obligation will be to remedy the situation through a refund when the item/s is/are returned with the delivery driver. Should a redelivery be requested, Boardmaster reserves the right to either decline the request or charge a redelivery fee commensurate to the standard delivery fee schedule.


3.18 Refunds for returns made at the time of delivery

Should you not be entirely satisfied, you are entitled to return any product, which was purchased as part of an Online Shopping order, to the delivery driver.

Returns must be marked and signed for as such on the invoice that accompanies the order. Any refunds for returned items will be made after the goods have been received back into stock by Boardmaster. We will process any returns, ordered via Online Shopping and returned via our delivery driver, within 2 working days of receipt of goods. Note that bank processing times may vary and will add a further delay on the refund for which Boardmaster cannot be held liable (including for any resulting occurrence due to any refund delay).

For the avoidance of doubt, Boardmaster shall not be liable to redeliver items for any reason other than a short supply of stock (where you have been charged for an item but have not received it) or a difference between the invoiced item and good delivered. This includes but is not limited to not redelivering due to damaged goods, quality concerns, a change of preference, ordering errors or any unspecified reason. In this instance you are entitled to return the items with the driver and receive a full refund for those items.


3.19 Refunds for returns made after the delivery.

Should you need to return an item, received through our delivery service, after the driver has left, it is your responsibility to return the item to Boardmaster. The Boardmaster delivery service requires us to provide a single delivery service at a pre-agreed price. You accept that we are not liable to provide the same service as part of a returns procedure after we have left your premises from the original delivery.

You may also return any item to Boardmaster together with the original invoice, where items may be refunded or replaced subject to due compliance by the customer with these Terms and Conditions.

For the avoidance of doubt, any items purchase direct from Boardmaster may not be returned with an Online Shopping delivery driver. Items eligible for return via the delivery driver are limited to those purchased through the Websites and as part of the delivery service.

Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected.

Most goods will be refunded or exchanged if they are returned within 10 business days of purchase. If they were defective as a result of a design or manufacturing flaw .Boardmaster reserves the right to refer returned goods for technical assessment by the manufacturer or authorized service centre. Customers are required to present their original invoice.

If the goods show a defect after the initial 10 day period, but are within the manufacturer’s warranty period, Boardmaster may, at the customer’s request send the goods to the manufacturer for repair and the manufacturer will decide whether you will have a valid claim and if so, whether they will repair or replace as well or whether any charges will be levied in accordance with the terms of the warranty.

The manufacturer’s warranty will only apply to material defects in the process of manufacturing the goods and will not apply in the following instances:

1.     Damage caused by lightning or power surges.

2.     Damage caused by misuse or abuse to the goods or contrary to instructions and warnings provided on the goods or their documentation.

3.     Goods used for a purpose other than the purpose for which they were intended.

4.     Accidental damage.

5.     Goods that have been altered or physically changed in any way; and

Nothing in these Terms and Conditions will reduce your statutory rights relating to faulty or misrepresented goods.


3.20 Refunds when you use different payment types.

When multiple tender types (e.g. a credit card and Electronic transfer) are used for a single payment and goods are returned, the following will apply:

Any returns will first be refunded onto the Credit Card used for the transaction; up to the original settlement amount paid for on the Credit Card. Any remaining amount will then be refunded in the other manner .



3.21 Product information and images

Images are provided to help you recognize products. Due to certain imagery quality (as provided by third parties), colours and designs may not always reflect exactly the item you receive. Please note that these images should not be used to determine size or volume – please refer to the product information contained in the description and any other additional information as is made available.

Boardmaster will endeavour to make as much product related information available on our Websites as is possible. However, this information is gathered from various third party sources outside of Boardmaster and therefore we accept no responsibility and make no representation, nor give any warranty or undertaking, express or implied, as to the accuracy or completeness of any information provided on our Websites.


3.22 Cover Boards

Cover Boards used at the bottom of a stack of boards are the property of Boardmaster and are to be returned with the driver unless other arrangements have been made by Boardmaster management.


3.23 Changing your order.

Amendments to orders must be completed and submitted via our Websites the day before the delivery or collection is booked (irrespective of the booked time of the delivery or collection). Boardmaster will not be held liable or responsible for any impacts related to the amendments, particularly with respect to stock availability or delivery/collection slot pricing or availability.


3.23 Cancellation of orders prior to delivery or collection

Should the order and delivery need to be cancelled, this can be done online and must be completed by 11h59 the day before the delivery (the “Cut Off”) or collection is booked. Cancellations after the Cut Off must be done via our Customer Service Centre here.

Should you wish to cancel your order after the Cut Off but at any time prior to the time of delivery, you accept that Boardmaster shall be entitled to charge for an amount equal to the price any goods which were specifically ordered or manufactured for you, plus a 15% restocking / handling fee for any other goods which have been prepared for delivery/ collection.


3.24 Cancellation rights

Other than for any goods set out below or goods which by reason of their nature cannot be returned, you are entitled to cancel this contract if you so wish, provided that you exercise your right no longer than 5 working days after the day on which you receive the goods or services.

If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods, and the associated order documentation, and take reasonable care of them. Notice of such cancellation must be given to our Customer Service Centre here.

You must store the goods in a manner appropriate to the type of goods

Other than for goods which are identified as faulty or mis-described at the point of delivery to you, or when you collect them from us, you are required to return goods at your cost and in the same condition as they were delivered to, or collected by, you.


You are required to take reasonable care of items. Please return an item in its original and undamaged packaging with all of its components. If an item is returned undamaged in its original and undamaged packaging, we will offer you a refund in accordance with our store refund policy. Your rights under consumer legislation for these goods are not affected.


3.25 General pricing policy

Please note that all prices on our Websites are guide prices only – there are a variety of reasons for this, some of which our outlined below. All prices are expressed inclusive of any VAT payable unless otherwise stated or displayed.

The final price charged will be the in-store price on the day of delivery or collection. You have the right to return any product with the driver or directly to the branch if you have any issues with price(s) charged or the condition, type, size, or quantity of the product and we will refund the same amount that you have been charged for that product. Note that this may differ from the in store price on the day of return.

Please note that prices and the availability of special offers are more likely to vary for future dated deliveries and collections. Special promotions are also subject to certain conditions, including stock availability and limited offer stipulations.


3.26 General payment provisions

Boardmaster is authorised to debit the total amount payable for the goods ordered against the authorised payment type supplied by you when completing your order. By submitting your order and associated payment details you warrant that you are authorised to make payment with the card (or other tender type) and that there are sufficient funds available to pay for the order.

Any of the following Credit Cards may be used to pay for your online shopping purchases: Visa, Mastercard and Amex.

For the record, Boardmaster securely stores limited payment information for fraud verification purposes. Your credit card details are encrypted and transmitted directly to our secure payment gateway which is provided by Ivery (a leading online payments provider specialising in secure online transactions).

Payment will be processed when the order and payment details are verified online.

If you have booked a Boardmaster order for collection you are still required to provide your payment details on the Websites and payment will automatically be taken.

If you have booked a delivery and invalid card details have been entered during the checkout process our Customer Support Centre will contact you before delivery can be made. (This may result in your original chosen delivery slot no longer being available – Boardmaster will accept no liability as a result and all Terms and Conditions will apply as per the original order, irrespective of a new delivery slot being agreed.


3.27 Sufficient funds and expiry date on payment card

It is your responsibility to ensure that the expiry date of your payment card is after the requested dispatch date of your order – and that your payment card has sufficient funds to cover the purchase. Payment is taken at the point of dispatch for goods and in the event that the payment card has expired, or there are insufficient funds, we will be unable to take payment and fulfil your order.


3.28 In the event of a failed payment

This clause applies to failed payments for credit card purchases.

Should your payment fail, for any reason, you will be called by the Customer Service Centre and notified of the failure. You accept that we will need to cancel your order as a result, including the delivery slot, and you will need to rebook your delivery slot and resubmit your online order (with valid payment information

For the avoidance of doubt, if your order is cancelled any new order can only be booked for the day following the cancellation, if captured prior to the 12h00 cut off time. It is your responsibility to provide valid payment details and ensure that sufficient funds are available. As a reminder, payment will always be taken on placement of order – which is when the funds must be available. We accept no liability or responsibility for any losses whatsoever, as a consequential result of a failed payment and subsequent order cancellation or delay.

In order to protect your personal data and to ensure our PCI compliance, our Customer Service Centre agents are not allowed to accept alternative payment details via telephone (or any other medium). They may only resubmit an order that was initially blocked due to insufficient funds but where funds have subsequently been made available. This is for your protection and to ensure our service maintains the highest standards of security.


3.29 Payment security policy

We have developed highly secure online ordering facilities on our Websites. This is specifically intended to give you confidence when you use your Credit Card  to shop with us – but also when you entrust us with your personal details like addresses and phone numbers.


3.30 Credit card safety

Boardmaster have partnered with Iveri (a division of Nedbank) who are trusted experts in the field of secure online payments. The payment screens that you see on our websites (with the exception of third party sites who provide their own payment gateways for which we accept no liability) are presented directly from Iveri to ensure complete confidentiality in the transaction. Ivery prevents anyone from eavesdropping on your shopping session and keeps your card and personal details private.

Once your order is processed, the payment details associated with your order are removed from Iveri files unless you opt for the convenient and secure card storage service.


3.31 Calculating discounts.

Discounts may be offered on large quantity orders. This must be arranged telephonically with a Boardmaster sales consultant




2.2 Your information

When you shop on these Websites, we will ask you to input and we will collect personal information from you such as your name, email address, billing address, delivery address, telephone number, and product selections (please note that your payment details are handled through a third party specialising in secure payments ). We and our third-party providers of advertisements and content, may collect information about where you are on the internet (e.g. the URL you came from, IP address, domain types like .co.za and .com), your browser type, the country and telephone area code where your computer is located, the pages of our Websites that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our Websites (“User Information”). We may collect this information even if you do not register with us.

You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.

We confirm that any personal information that you provide to us (or which is available on public registers) and any user information from which we can identify you, is held securely. We use your information only for the following purposes:

1.     To process your orders.

2.     For statistical purposes to improve these Websites and the services we offer.

3.     To administer these Websites.

4.     If you consent, to notify you of products or offers that may be of interest to you.

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, fax, email, SMS or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights.

We reserve the right to disclose information if we are requested to by the police or any other regulatory or government authority investigating suspected illegal activities. This includes the provision of personal information and /or user information.


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